Privacy Policy
At Forbes Compass, we specialise in providing global emergency accommodation solutions. We understand the sensitivity of the information shared during displacement and insurance claims. This policy outlines our commitment to handling insurer and guest data with the highest standards of responsibility, logistical precision, and security.
What Data We Collect
Contact Details
We collect essential identification and contact information, such as your full name, telephone number, email address, and mailing address for logistics coordination.
Booking Details
Information related to your emergency housing needs, including stay dates, insurance claim references, and specific requirements to ensure your accommodation is suitable.
Payment Information
Financial data related to service fees or billings. All payment details are processed securely through certified third-party providers; we do not store full payment credentials.
Communication Records
We maintain records of your interactions with our support teams and coordinators to ensure consistency in service and to efficiently handle claims and inquiries.
Website Usage Data
We collect technical data such as IP addresses and browsing behavior using cookies and similar technologies to improve site functionality and security.
ACCOMMODATION SERVICES
We process data to secure and coordinate emergency housing, ensuring displaced guests receive immediate logistical support during claims.
How We Use Your Data
INSURANCE MANAGEMENT
Information is used to verify eligibility and manage insurance claims effectively, facilitating seamless communication between insurers and providers.
SERVICE IMPROVEMENT
We analyse usage data to enhance our platform's efficiency, ensuring better resource allocation and overall experience for our partners.
LEGAL OBLIGATIONS
Data is retained and used to comply with financial transparency, reporting requirements, and other applicable legal mandates.
Legal Basis & Your Rights
Forbes Compass operates in compliance with international data protection frameworks, including the GDPR and local regulations. We process data to ensure emergency housing delivery and insurance claim accuracy. Please note that specific legal protections and requirements may vary depending on the country or jurisdiction where services are rendered or where your policy was issued.
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request changes to inaccurate or incomplete information.
- Right to Deletion: Request removal of your data where no longer necessary for legal or financial obligations.
- Right to Restriction: Limit how we process your information in specific circumstances.
